Privacy Policy

1. Introduction

Young Group ("we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us through our websites, email correspondence, enquiry forms and other business interactions. This Privacy Policy describes the types of information we collect, how we use it, and the choices and rights you have in relation to it.

This policy applies to Young Group and its operating companies, including Young Labels Ltd. and Young Socks Ltd. Where a specific company processes your information, that company acts as the data controller.

2. Information We Collect

We collect information that you provide to us directly and information that is collected automatically when you use our websites.

• Information you provide: your name, company name, job title, business email address, telephone number, country, and the content of your enquiry, message or sample request. This is collected when you complete a contact or enquiry form, email us, request a sample, download a document, or otherwise communicate with us.
• Information collected automatically: technical data such as your IP address, browser type and version, operating system, referring pages, pages viewed and the dates and times of your visits. This is collected through cookies and similar technologies, as described in our Cookie Policy.
• Information from business relationships: details related to orders, quotations, samples, specifications and delivery that you or your organisation share with us during a business relationship.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, requests and messages, and to provide the information or support you have asked for.
• To prepare quotations, develop samples and manage orders, production and delivery for our customers and partners.
• To provide, maintain and improve our websites, content and services.
• To understand how our websites are used so we can improve the user experience.
• To send you relevant business communications, including product updates and industry insights, where we have a legitimate interest or your consent to do so. You can opt out at any time.
• To comply with our legal and regulatory obligations, and to protect our rights and those of our customers and partners.

4. Legal Bases for Processing

We rely on the following lawful bases when processing personal information:

• Legitimate interests: to operate our business, respond to enquiries, and improve our products and services, where our interests do not override your rights and freedoms.
• Contract performance: where processing is necessary to take steps at your request before entering into a contract, or to perform a contract to which you or your organisation is a party.
• Consent: where you have given us clear permission to process your information for a specific purpose, such as marketing communications. You can withdraw consent at any time.
• Legal obligation: where we are required to process information to comply with the law.

5. Cookies and Similar Technologies

Our websites use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve its performance. You can manage or disable cookies through your browser settings at any time. For full details, please see our Cookie Policy.

6. How We Share Information

We do not sell, rent or trade your personal information. We share information only where necessary and always under appropriate safeguards:

• Within the Young Group companies for the purposes described in this policy.
• With trusted service providers who help us operate our websites, manage our communications, and deliver our services, under contracts that require them to protect your information.
• With your consent, or where required or permitted by law, such as to comply with legal obligations or to protect the rights, property or safety of our company, our customers or the public.

7. International Data Transfers

Young Group operates globally, and your information may be accessed by or transferred to our companies, partners or service providers in countries other than the one in which you are located. Where we transfer personal information internationally, we take reasonable steps to ensure it is protected to standards consistent with this policy, including using appropriate contractual safeguards.

8. Data Security

We apply appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss. Access to personal information is restricted to personnel who need it to perform their duties, and our systems and processes are reviewed regularly. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, to meet our legal and contractual obligations, and to resolve disputes and enforce our agreements. When information is no longer needed, we delete or anonymise it securely.

10. Your Rights

Depending on your location and the applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your information.
• Request the transfer of your information to another organisation.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by applicable law.

11. Third-Party Websites

Our websites may contain links to third-party websites, such as our customers' or partners' sites. This Privacy Policy applies only to Young Group websites, and we are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any website you visit.

12. Children's Privacy

Our websites and services are directed at business customers and are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our business, or the law. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: